Frequently asked questions

I am having trouble logging in. What should I do?

Please use the ‘forgot password’ link and also check spam for any returned email from First2Act. If you are unsure of your username, or you are having trouble resetting your password, please contact us at

Why do we have only 8 minutes to perform all the necessary steps?

The program has been designed for ‘first responders’ in any clinical setting i.e. acute and primary care.  Whilst acute hospitals may have response teams that arrive quickly in many clinical settings, team support may be delayed or not available.  As a compromise, we designed the scenarios to run for eight minutes, which also enables learners to practice for a reasonable amount of time.

Why can’t I pause the timer at moments where I might want to correct a mistake?

If you make a mistake while attempting the scenarios, you can redo the scenario. At this stage we have not opted for a timer pause button. Be aware that all interventions are shorter than their real time equivalents in an effort to simulate the ability to perform more than one intervention at a time.

Can I repeat the scenarios as many times as I like?

You can repeat the scenarios as soon as you have completed the first 5 adult scenarios or 2 obstetric scenarios. Scenarios can be reattempted in any order. If your account is still active and you are having issues repeating a scenario, please contact

Will you be adding more scenarios?

We are in the process of choosing further scenarios in addition to our existing models, which include the following:
  • F2A Face-2-Face
  • F2A Web (Adult/Obstetric emergencies)
  • F2A Web (Paramedicine)
  • F2A Web (Physiotherapy)
  • F2A Patient
We are currently looking at paediatrics, ED, and renal failure.

Do I have to do the scenarios in any particular order?

The program is designed so that initially, you work through the scenarios with increasing difficulty each time in order to give you the most beneficial educational experience. After your first attempts, they can then be undertaken in any order you choose.

Why can’t I perform more than one intervention at a time?

In order for the First2Act program to accurately measure your performance, it requires us to limit you to performing one intervention at a time. In order to compensate for this limitation, the timer is paused while communicating with the patient about their condition, and all interventions and observations have been shortened to allow you to perform more tasks in less time. It may not always feel like the videos are shortened enough, but this is a culmination of feeling the time pressure provided by the simulations count down, and the anomaly that we always feel we could do this faster in real life. The reality is that these videos are shorter than the actual time it would take, and that the experience of time is subjective. The old adage "Time flies when you're having fun" is a powerful example of this experience. While we appreciate the frustration you might feel when things go slowly, especially under pressure, we can assure you that we have given you enough time to complete all the necessary tasks.

Some interventions are not carried out in the same way where I work/study. Why is this?

The First2Act program attempts to be as inclusive as possible with the methods used. While First2Act is an Australian-based company, we review and follow international evidence-based best practice. The program's focus is to train you in the correct identification and management of the patient. The methods used to take observations or intervention protocols will vary from workplace to workplace. It is expected that you understand or will review your workplace policies to make sure that you can account for discrepancies between our training and your workplace. Our educators and instructors review international best practice guidelines regularly and update our program accordingly.

Does this count towards my CPD hours?

Yes. Simulation training typically represents twice as many CPD hours. The Adult emergencies program, which takes between 1.5-2 hours to complete, represents 3-4 hours of CPD. The Obstetrics program takes approximately 1 hour and, therefore, represents 2 hours of CPD.

I did not receive my certificate. What should I do?

You can create your certificate at any point once you have finished the program if you did not receive it initially. Just login and go to the completed section of the website to regenerate your certificate. Don’t forget to check spam!

Why should students have to pay to use the program?

Because it costs money to maintain the website. We keep the costs as low as possible by only charging an annual fee of $15. It is, however, free to access up to and including the first scenario. If you feel it should be part of your university course fees or hospital training, please chat with your subject co-ordinator or nurse educator, as we would be happy to discuss institutional rates with them.

What forms of payment can I use?

Visa, Mastercard and Paypal are accepted forms of payment. We use Paypal’s Braintree as our payment gateway.

Under what circumstances can I request a refund?

If you don't find our program valuable we will happily give you a 100% refund - no questions asked - just tell us within 30 days of purchase.

Why does it appear as though the patient isn’t improving throughout the scenario?

The affects of your interventions in the scenarios may not be evident until later. Often, you may not see immediate results despite taking the correct course of action.  This is part of the training. You can redo the scenarios as often as you wish to improve patient outcome.

Why didn’t a medical emergency team arrive when I called them?

Whilst acute hospitals may have response teams that arrive quickly in many clinical settings, team support may be delayed or not available. It is important, however, that this call is made. In these situations, it may be necessary for you to act independently if they do not arrive. Part of the education design is to learn procedures as an individual which you can then apply in a team setting.

The videos aren’t loading properly, why could this be?

The system has been tested widely and often, however, there are various reasons why this may occur, i.e. slow internet, device incompatibility and so forth. Certain firewalls or internet security restrictions at your place of work/study can also come into play. Try reloading the scenarios in a different browser. If you still have problems, contact us here and we will endeavour to find a solution.

Can we see performance feedback during a scenario?

No, all your feedback will be given to you at the conclusion of the scenario. If you feel you want to improve, or that you could have made better choices, you can repeat a scenario as many times as you like. The reason for saving feedback until the end is that part of your learning is to remember what appropriate steps need to be taken. You are simply testing your knowledge at that moment.

What is upcover allied health professionals insurance?

First2Act has partnered with upcover to help you find simple, affordable and quality allied health professional insurance. As the industry changes, especially with Covid, we noticed that our members might now need allied health professional insurance to work independently. So we partnered with upcover to provide our members with options. Their insurance covers Public Liability, Professional Indemnity, Property Damage, Investigation Costs and Complimentary Legal Advice. You can find out more here